Company WhatsApp
A shared company number is paired through CRM settings using a QR code or pairing code. Authorized employees then use a separate messaging layer in the app.
Pair the number
Only the company owner connects or disconnects the number: CRM → More → Settings → WhatsApp → Connect number, then QR code or Pairing code. Confirm the link in WhatsApp on the main phone and wait for the Number connected screen. Employees get access to the chats through the WhatsApp conversations right. Keep WhatsApp on the main phone and open it with internet access at least once every 14 days. If the number is disconnected, the CRM history is kept.
Messages
Chat list, search, messages and attachments are available in the WhatsApp layer when the number is connected. Sending status and receipt are different events. Only people with the WhatsApp conversations right see the chats (all personal chats of the number); others do not see the WhatsApp layer.