CRM & communications
CRM intake channels
CRM can receive enquiries from connected company channels. Each channel has its own configuration and rights.
Where to find itCRM → More → Settings → Service integrations
Telegram and forms
Settings include the company’s Telegram bot, links and tags, plus website forms. The first bot under Telegram is the built-in company bot — the same corporate VORKO bot your employees work in; customers reach CRM through it only via CRM links and buttons. Extra customer bots are added with Add slot. A customer enquiry creates a CRM card and performs no trade-deal action.
Other connections
The company owner connects WhatsApp; email and telephony are set up under Other integrations. An incoming enquiry becomes a CRM customer record; a trade deal is created separately.