Connect a WhatsApp number
The company’s shared number is paired from CRM using the displayed QR or code. Only the company owner connects or disconnects the number.
Before pairing
The company owner does the pairing while CRM is on: only the owner sees the WhatsApp row in CRM settings, and the WhatsApp conversations right does not let an employee manage the connection. Keep the main phone with WhatsApp at hand, because the link is confirmed there. A code is valid only for the current attempt and must not be shared as permanent access to the number; if it expires, get a new one.
After pairing
Employees with the WhatsApp conversations right see all personal chats of the number in the WhatsApp area and reply on behalf of the company. Pairing a shared number does not automatically expose messages to every employee; rights still apply. Keep WhatsApp on the main phone and open it with internet access at least once every 14 days.