Customer Telegram bot
A company can configure a CRM Telegram bot as a customer enquiry source. This bot serves the customer process.
Channel settings
In CRM → More → Settings → Telegram, the built-in company bot comes first under Bots: VORKO sets its name, texts and photo, and it goes away only together with the CRM module. Add slot creates an extra bot; its name and photo are changed from the slot menu (Bot name and photo). Integration setup for each bot contains Assistant, Creation and owner, Dialog window, Links and tags, and Connections (posts with a button in channels and groups). An incoming enquiry becomes a CRM card under these rules.
Different from a work bot
VORKO work bots support company requests and deals. The built-in company bot plays both roles: employees keep using it as usual, while customers reach CRM through it only via CRM links and buttons. A customer enquiry creates a CRM card and performs no trade-deal action.